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Short answers for MadeTheAnswer. Legal pages are drafts. Open items stay marked that way.
DraftThis is not final legal text. It describes how the product works today.
What is MadeTheAnswer?
MadeTheAnswer checks whether ChatGPT, Perplexity, Gemini, and Claude recommend your product when people ask buyer-style questions. You can run one free check, or get a report every week on a paid plan.
How does a check work?
You give us your website. We read it to work out your brand, category, and likely competitors. We write buyer questions that do not include your brand name. We send those questions through each provider’s official API, with web search on. Then we score the answers and build the report.
What does the report show?
Mention rate (named in 6 of 25 answers, for example), position when you were named, cited sources, how often competitors were named, a short fix list, and which model answered on which date. Weekly plans also show what changed since the last report, plus a Fix plan.
Are you part of OpenAI, Perplexity, Google, or Anthropic?
No. MadeTheAnswer is independent. We are not affiliated with, endorsed by, or partnered with them. We use their names only to say which assistants we check.
Why did my result change?
These assistants do not give the same answer every time. Models get updated. Web search finds different pages. Competitors publish new pages. A small move from one week to the next is often just noise. Look at the trend.
Why doesn’t this match the ChatGPT, Gemini, Claude, or Perplexity app?
We use each provider’s official API, not the app people chat in. The apps can use a different model, your location, your chat history, and different search settings. Two API checks can also differ from each other. Each report is what the API answered on the date shown.
You didn’t find my brand. Does that mean AI never recommends me?
No. It means you were not named in these answers on that date. You might come up for other questions or on another day. If competitors are named a lot and you are not, the fix list and cited sources show where to look. On a paid plan you can correct the brand name and aliases. Question editing is on Growth and Agency.
Can you get my product recommended?
No. Nobody can honestly promise that. We measure what the assistants say. We do not control their answers, and we never promise rankings, traffic, or a specific result. A paid plan adds a weekly Fix plan so you can act on the report yourself.
What’s in the free check?
One free check. We ask 5 questions once each on ChatGPT, Perplexity, Gemini, and Claude. The score shows on screen, and the full report is emailed. An email is required. No card. If today's free checks are full, come back tomorrow or join the waitlist. Paid weekly reports ask each question 3 times.
What is the weekly Fix plan?
Paid plans include a weekly Fix plan: a short to-do list from that week's run, plus drafts you can paste yourself. We do not send email or edit your site. Steps can include claiming a directory or review site the assistants cited, asking to be added to a cited roundup, adding a page on your site, or building reviews where those answers pointed. You mark a step done. The next report shows the score change. The free check shows the first step only. The sample report shows a full example.
What are the paid plans?
All paid plans check all 4 assistants and email a report every Monday at 8:00 a.m. in your time zone. Each paid plan includes the weekly Fix plan. All 4 assistants are included on every paid plan. No add-ons. We don't check ChatGPT Shopping. Starter is $29 a month: 1 site, 1 seat (you), 20 questions, 3 competitors per site. Growth is $79: 3 sites, 3 seats, 50 questions, 5 competitors, question editing, CSV export, and 1 extra manual run each week. Agency is $199: up to 10 client sites, unlimited seats, 120 questions spread across those sites, 10 competitors, a client-ready share link and PDF for each site (the Fix plan is in both), and 2 extra manual runs each week. Each paid question is asked 3 times. Prices are US dollars, billed monthly. There is no annual plan. The PDF still says MadeTheAnswer. A white-label PDF is not in this version.
Which plan should I pick?
Count websites. 1 site: Starter. Up to 3: Growth. Up to 10 client sites: Agency. If you need more questions, pick the next plan up.
Do you check ChatGPT Shopping?
We don't check ChatGPT Shopping. Paid plans include ChatGPT, Perplexity, Gemini, and Claude. Those are not add-ons, and Shopping is not one of the checks.
How am I billed?
Monthly through Stripe, in US dollars. You pay up front. A paid scan runs only after payment succeeds. We do not store your card. Invoices and the payment method live in the billing portal, linked from Billing after you sign in. Sales tax is not added in the app yet.
What shows on my card statement?
Not decided yet. Until a statement name is set, the charge may show the name on the Stripe account.
When does the weekly report arrive?
Monday at 8:00 a.m. in the time zone captured when you ran the check. It arrives by email and in the dashboard. The hour is 8:00 a.m. local. Say if you want a different hour.
How do I cancel?
Open Billing and use the Stripe portal. You do not have to email us. In the current product, canceling stops the next charge and keeps past reports. Access follows the paid period Stripe already billed. The terms page is still a draft, so treat that as how the app behaves today, not as finished legal terms.
Can I get a refund?
Contact us and we'll review it. Email support@madetheanswer.com. There is no money-back guarantee.
What data do you collect?
Your email and plan, the sites you add, the brand, category, and competitors, the questions, the AI answers, and the scores we calculate. Free checks also store a hashed IP address to limit abuse. Stripe stores the card, not us. The privacy page is a draft and lists the same items.
Do you sell my data?
No. The privacy page is still a draft, and that is the rule we are building to.
How long do you keep my data?
A retention period is not decided yet. Email us if you want your data deleted. We will pass the request on. We are not promising a number of days until that decision is made.
How do I contact support?
Email support@madetheanswer.com. A response-time promise is not set yet, so we will not quote one. The inbox works once email sending is connected. Until then, messages may only show in the server log.